Fujitsu
French Service Desk Agent- Remote temporary 3 months ( Full-time / Part-time)
Full-Time
Posted on 07/10/2021
Role Purpose - French Service Desk Agent- Remote temporary 3 months
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
Candidate Profile:
- Proven working experience in providing help desk support
- Proficiency in English and French
- Working knowledge of help desk software, databases and remote control or similar
- Strong client-facing and communication skills
- Troubleshooting and multi-tasking skills
- Customer service orientation
Required skills:
We want the best people on our team, so we welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.
Conditions:
- Competitive salary and bonuses;
- Employment directly with Fujitsu with possibility of permanent contract
- Work-life balance with part-time/ full-time schedules available and 25 annual leave days
- Life insurance and Private health insurance extensive to family members and since the first day of employment
- International career in a dynamic and enthusiastic environment
- Training and internal career progression plan upon hiring
- Several discounts available with our partners
- The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion, environment, and our community
- If you are moving to Portugal we also offer a great support of our Welcome Buddy to help you settle in.
Offer Expiration Date on 06/Dec/2021
