Webhelp Braga Unipessoal, lda
Operations Director – French Speaker
Full-Time
Posted on 15/10/2021
- Analyze production indicators to identify improvement levers
- Follow margins / efficiency and make the adjustments necessary for the entire perimeter
- Analyze recruitment forecasts and ensure optimum use of available production positions
- Ensure the compliance with the processes and quality standards (ISO, NF345, LRS)
- Follow the turnover, absenteeism, control rates and drive the necessary action plans
- Manage reporting requirements for the projects
- Prepare and lead production/steering committees and client visits
- Contribute to the welcoming of clients/prospects during the visits
Candidate Profile:
- Native or Proficient in French (C2)
- Fluency in English (B2)
- Minimum 2-3 years of experience in similar function preferably in Call Center environment
Required skills:
- Strong leadership and team management skills
- Strong Reporting skills using Microsoft Office tools
- Excellent verbal, written and interpersonal communication skills
- Familiarity with different Training methods
Conditions:
We offer you:
- Competitive wages (14 monthly payments per year)
- Monthly meal allowance in voucher card
- Personal development programs and mentoring to develop skills
- Possibility to participate in a growing multicultural project
- Good career prospects in a reputable company that rewards serious and hard workers
Life at our company:
- Work with a diverse environment with people from over 58 nationalities
- Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
- We promote inter-company mobility to work at any of our sites around the world
- Workplace:Braga, Portugal.
Webhelp Braga Unipessoal, lda
Combinamos o desenvolvimento inteligente da experiência do cliente com a subcontratação de processos empresariais
Offer Expiration Date on 14/Dec/2021
